Frequently Asked Questions

About Mazooma

  • What is Mazooma?
    Mazooma let’s you safely pay for purchases right from your online banking.

    Safe, fast, familiar. Mazooma combines the security and comfort of online banking with the convenience and speed of a simple checkout process.
  • How does it work?
    Mazooma connects you directly to your online bank account for a safe, simple, speedy checkout.

    1. Choose Online Banking at Checkout

    2. Sign Up or Sign In to Mazooma

    3. Login to Online Banking to Approve the Purchase
  • Do I need a credit card?
    No, you don’t need a credit or debit card to use Mazooma. We enable you to pay for purchases online in much the same way as you’d pay a bill using online banking, except it’s easier because you don’t need to set Mazooma up as a payee.
  • Who can use Mazooma?
    Users must be in the U.S. and have a bank account set up with online bill pay at one of our supported banks. You don’t need to sign up for an account ahead of time, either. Sign up in seconds during your first purchase with Mazooma.
  • Is my bank included?

    Currently, Mazooma supports the following banks in the U.S.:

    • Bank of America
    • BB&T
    • Chase
    • Citibank
    • HSBC Bank USA
    • Huntington National Bank
    • ING Direct
    • KeyBank
    • PNC
    • Regions
    • SunTrust
    • TD Bank
    • U.S. Bank
    • Wachovia
    • Wells Fargo
  • What if I don’t have online banking/Online Bill Pay?
    It’s easy to get access to online banking. Simply contact your bank to set up a user ID and password in order to access your account online. And make sure your account is set up with Online Bill Pay.

    Easier than paying a bill online, with Mazooma you don’t even need to set us up as a payee.
  • Can I use Mazooma on any computer?
    Yes, you can use Mazooma on any computer that is connected to the Internet. Always be careful with your banking information when using a public computer.
  • Is it safe?
    Mazooma keeps you safe by leveraging existing online banking technology and security measures. We never store or share your bank credentials, so your sensitive data stays securely between you and your bank.

    Please see our Security FAQs for more information.

Mazooma Account Management

  • Do I need to sign up?
    Yes, but you don’t need to sign up ahead of time. You can sign up in seconds during your first transaction with Mazooma.

    Once you create an account, you can sign in on Mazooma’s full site to access your account details and transaction history.
  • Do I need to keep funds in my Mazooma account?
    No, funds stay in your bank until you make a payment and are never uploaded to your Mazooma account. Some online payment options store funds in an account (for example, PayPal), but Mazooma connects users directly to their online banking during checkout.
  • Does it cost anything?
    No, Mazooma does not charge users any fees. However, banks may charge their clients online banking or bill payment transaction fees. It is recommended that you refer to the service agreement with your bank for details.
  • How can I keep track of my Mazooma transactions?
    You can sign in to your Mazooma account on our full site to view your complete transaction history.
  • How does the Mazooma charity contribution work?
    Mazooma donates a portion of its proceeds from each transaction to the charity of your choice. The donation comes from Mazooma funds—there is no cost to you.

    Choosing Your Charity
    Please ensure that you choose a charity so that we can start making donations with every Mazooma transaction that you complete. Charities can be selected by signing in to your account on our full site.
  • How can I cancel my Mazooma account?
    To cancel your Mazooma account, please send your request by email to security@mazooma.com.

Security FAQs

  • Do you keep my banking info?
    No. At no point is your bank data stored on any device such as a hard drive or database.
  • Who can see my bank info?
    The only people who have access to your banking info are bank employees. Mazooma doesn’t log or store bank credentials, so our employees can’t access this information or share it with the online merchant.
  • If someone gets my Mazooma login info, can they take my money?
    No. You can’t put any money in your Mazooma account, so your Mazooma User ID and password cannot be used to access any money.

    And, a payment can’t be made with your Mazooma account because a person would also require your online banking user ID and password, and the answer to your bank’s security question.
  • What if I’m a victim of fraud?
    We do everything possible to ensure the ongoing security of our service. We recommend that you be vigilant in protecting yourself from fraud as well. If you believe you’re a victim of fraud, please contact Mazooma’s Security Department immediately, security@mazooma.com.

Contact & Support